Transcript

Natasha Miller's Hospitality Secrets Revealed in 30 Minutes | Mick Unplugged Podcast

From Mick Unplugged Podcast · Episode page · Watch on YouTube

· 32 min · 5,927 words · 69 timestamped sections

This is the full, timestamped transcript of "Natasha Miller's Hospitality Secrets Revealed in 30 Minutes | Mick Unplugged Podcast", an episode of Mick Unplugged Podcast published December 13, 2025 (32 min, about 5,927 words). It mentions 85 people, works and ideas, including Natasia, Embrace Resort, Mick Unplugged, yacht club, conchk.

What this episode is about

Natasha Miller discusses her journey in transforming her family's legacy into a thriving hospitality brand, reflecting on her deep commitment to her team's welfare, her family's sacrifices, and her determination to empower local communities. She emphasizes the importance of heritage, loyalty, and serving as a role model for future generations while creating a top destination in the Bahamas.

Key takeaways

  • Natasha's 'because': A legacy of perseverance, loyalty, and family that's stronger than island tides.
  • Skepticism reigns at the bank; passion and grit build luxury villas, one $50 block at a time.
  • Chasing global dreams, Natasha chose 'Tired Mom' over plush contracts; timing dodged a pandemic bullet.
  • Three Ends: A family legacy spanning three women channels local know-how into global luxury success.
  • Natasha's relentless drive: Harnessing college hustle to navigate small island launch pads to international horizons.

What is discussed, and when

  1. – 5:00: Mick Unplugged, Natasia, clothing store, conchk
  2. – 10:00: 50 states of the United States of America, Caribbean Student Association, cell phone, front office
  3. – 15:00: Natasia, accounts payable, Average Daily Rate, barbecue chicken
  4. – 20:00: Embrace Resort, Natasia, Embrace Resort operations supervisor, service excellence
  5. – 25:00: personalized service, villas, yacht club, conchk
  6. – 30:00: almond milk, Atlantis, baked macaroni and cheese, barefoot luxury
  7. – 32:27: dance hall, Embrace Daniel Key, Embrace Resort, Great Barrier Reef

Notable quotes from "Natasha Miller's Hospitality Secrets Revealed in 30 Minutes | Mick Unplugged Podcast"

  • Ladies and gentlemen, welcome back to another exciting episode of Mick Unplugged. And today I'm honored to be chatting with one of my friends. From the quiet Bahamian K to global travel dreams, she's turned turquoise tides.
    about Mick Unplugged · at
  • Purpose that they have, that fuel that's creating their legacy. So, if I were to ask you, what's your because, what is it today?
    about your because · at
  • Ends. Three ends is Nelly, my grandmother, Nicole, my mom, and me, Natasia. And when she when you know when you're an entrepreneur, when you start getting that fire and that…
    about Natasia · at
  • Try open one little shack on the beach or something like that and sell hot dog or conchk. So, she had everybody and then know for some people it comes from a really it comes…
    about conchk · at
  • College, I'm getting two bachelors, I'm getting, I'm the president of the Caribbean Student Association. I'm the vice president of the Model United Nations. So, always go go…
    about Caribbean Student Association · at
  • About 10,000 and I still had about 15,000 in refunds to give back. So, that was my introduction to Embrace Resort.
    about Embrace Resort · at
  • Guys, I can't give you your full salary, but I can invite you over and cook barbecue chicken and peas and rice and macaroni, so you have dinner tonight.
    about peas and rice · at
  • And she helped me to coin what is now our I guess tag taglines which is peace, privacy and personalized service. She works in marketing. Fun fact. So of course peace like she said that when she comes to Embrace it feels like an oasis. It.
    about personalized service · at

Who and what is mentioned in this episode?

People

  • Natasia — Person · 9 mentions · first at
  • Natasha Miller — Person · 1 mention · first at
    Redefining island luxury. Bold. She's a visionary. She is unstoppable. She is my friend. Natasha Miller.
  • Embrace Resort operations supervisor — Person · 1 mention · first at
    And after that, then I put my stamp of Dubai on it. That's what my resort operations supervisor tells me. She's Natasia, you just brought Dubai to the property. Because I've always had like a high service. I'm a I'm a service fanatic. Like.
  • Dexi — Person · 1 mention
  • Gabby — Person · 1 mention
  • Mick Hunt — Person · 1 mention
  • Nelly — Person · 1 mention
  • Ta — Person · 1 mention
  • Tasa — Person · 1 mention
  • Tasia — Person · 1 mention

Companies & orgs

  • Embrace Resort — Company · 4 mentions · first at
  • Mick Unplugged — Company · 3 mentions · first at
  • yacht club — Company · 3 mentions · first at
    With a an island girl's dream. My mom worked her way up from sweeping floors at a local yacht club to managing the place. And while she was there, everybody had her as the unofficial concierge. Nikki, I want to get married.
  • local yacht club — Company · 1 mention · first at
    With a an island girl's dream. My mom worked her way up from sweeping floors at a local yacht club to managing the place. And while she was there, everybody had her as the unofficial concierge. Nikki, I want to get married.
  • ice cream store — Company · 1 mention · first at
    Degree, of course, family members were Nikki, why you don't go open one little ice cream store? You should just do a little just do a little clothing store. That ain't for you.…
  • clothing store — Company · 1 mention · first at
    Nikki, why you don't go open one little ice cream store? You should just do a little just do a little clothing store. That ain't for you. big dreams are not for small island…
  • shack on the beach — Company · 1 mention · first at
    If I Let me give you some advice. Go, go try open one little shack on the beach or something like that and sell hot dog or conchk. So, she had everybody and then know for some people it comes from a really it comes from a good place. It.
  • Caribbean Student Association — Company · 1 mention · first at
  • Model United Nations — Company · 1 mention · first at
    Getting, I'm the president of the Caribbean Student Association. I'm the vice president of the Model United Nations. So, always go go go. and that led me to becoming an international student mentor in college, which opened my eyes to.
  • immigration — Company · 1 mention · first at
    So immigration was like you mean to tell me that in the 50 states of the United States of America you can't find a front office agent and no. So I had to come back home and I came back home and.
  • QuickBooks — Company · 1 mention · first at
    Okay, Mom, can you log into your QuickBooks so I can see? She was QuickBooks? Quick? What? What? What? The books aren't quick. They're on the shelf. What are you talking about?
  • Atlantis — Company · 1 mention · first at
    The Atlantis, the Ritzes, the Hiatts.
  • Ritzes — Company · 1 mention · first at
    The Atlantis, the Ritzes, the Hiatts.
  • Embrace Daniel Key — Company · 1 mention · first at
    Miller. And if you want to check out the beautiful photos on our Instagram, it's Embrace Daniel Key. Also on Facebook, Embrace Daniel Key.
  • mickhuntofficial.com — Company · 1 mention · first at
    Subscribe, follow me on social, and get the full experience at mickhuntofficial.com.
  • Hyatts — Company · 1 mention
  • Intuit — Company · 1 mention
  • Three Ns — Company · 1 mention

Products & tech

  • conchk — Product · 3 mentions · first at
  • villas — Product · 3 mentions · first at
    One and even until now. So, thank God he has given us the grace to be able to finish seven villas, completely bootstrapped, completed our cafe just about 3 years ago. Finally…
  • peas and rice — Product · 2 mentions · first at
  • macaroni — Product · 2 mentions · first at
    But I can invite you over and cook barbecue chicken and peas and rice and macaroni, so you have dinner tonight.
  • golf cart — Product · 1 mention · first at
    Can you help me? Nikki, I need to go fishing. Who can I go with? Nikki, I need a golf cart. Can you get one for me? So that basically birthens, which is the travel concurge arm…
  • cell phone — Product · 1 mention · first at
    And that humbled me because I'm can you help me get lunch? Can you help me get a cell phone? Can you help me go to the doctor? Can you help me buy this online? So, it really…
  • dominoes — Product · 1 mention · first at
    Watched us as we you know gave them our last as we had meetings every week even if we just met to play dominoes or uno just to try to keep the spirits up. Hey guys, I can't…
  • barbecue chicken — Product · 1 mention · first at
    Guys, I can't give you your full salary, but I can invite you over and cook barbecue chicken and peas and rice and macaroni, so you have dinner tonight.
  • almond milk — Product · 1 mention · first at
    We have time to remember that you like your coffee with almond milk and a splash of the splash of vanilla.
  • vanilla — Product · 1 mention · first at
    We have time to remember that you like your coffee with almond milk and a splash of the splash of vanilla.
  • baked macaroni and cheese — Product · 1 mention · first at
    Baked macaroni and cheese because you know what? Why not two starches, right?
  • guava duff — Product · 1 mention · first at
    It's as close to salad as we're gonna get. and then for dessert, guava duff. The most delicious succulent saucy. Sorry, I think I'm dribbling a little bit here, Mick. Why did you do this to me? but yeah, guava duff for.
  • cafe — Product · 1 mention
  • coleslaw — Product · 1 mention
  • conch — Product · 1 mention
  • conch fritters — Product · 1 mention
  • crack conch — Product · 1 mention
  • honey — Product · 1 mention
  • pool — Product · 1 mention
  • sugar — Product · 1 mention
  • Uno — Product · 1 mention

Concepts & topics

  • your because — Concept · 2 mentions · first at
  • personalized service — Concept · 2 mentions · first at
  • Concierge doctor — Concept · 1 mention · first at
    Place. And while she was there, everybody had her as the unofficial concierge. Nikki, I want to get married.
  • International student mentor — Concept · 1 mention · first at
    Nations. So, always go go go. and that led me to becoming an international student mentor in college, which opened my eyes to the world outside of my one by two mile island in Stan Ki, you know what I mean?
  • front office — Concept · 1 mention · first at
    American dream. So we pray to God that we get that visa extended. But in my case, I was working in the front office.
  • occupancy average — Concept · 1 mention · first at
    And so, I'm I'm talking to mom and I'm Okay, mom, what's the occupancy average? I don't know.
  • Average Daily Rate — Concept · 1 mention · first at
    Okay, that's fine. I get it. So, mom, tell me what is like the ADR? What's the average daily rate so I can freely?
  • accounts payable — Concept · 1 mention · first at
    So, I'm Mom, how do you and how do you know what expenses you have? How do you know your accounts payable, your receivable? She said, There's a box in the corner that I keep all of my receipts and my stuff in. And I'm Great.
  • cash flow management — Concept · 1 mention · first at
    So, Mick, I literally there is nothing that my master's degree could teach me in cash flow management.
  • cash projections — Concept · 1 mention · first at
    That could help me in this moment. But I went online, I learned about cash projections, cash flow because you know at that time there was a lot of online free resources and I sucked it all up. I was in class 4 hours a day.
  • boutique resorts — Concept · 1 mention · first at
    Hey, there. And that was another thing in the Bahamas. I think there were two to three other boutique resorts that they just couldn't handle it anymore. they and I'm watching that and seeing that on the news and I'm there like.
  • service excellence — Concept · 1 mention · first at
    For a $7 coffee, you know. So, so I think that what I brought to it is an understanding that service excellence is not just a fake smile. It's about how that person feels in your presence. It's about caring. Service comes from caring.
  • swimming pigs — Concept · 1 mention · first at
    Of her. Hey, you should definitely try this. Hey, you should do this tour. Hey, have you seen the swimming pigs? And by the time she left, she admitted to us that she was…
  • peace, privacy and personalized service — Concept · 1 mention · first at
    And she helped me to coin what is now our I guess tag taglines which is peace, privacy and personalized service. She works in marketing. Fun fact. So of course peace like she said that when she comes.
  • nurse sharks — Concept · 1 mention · first at
    All the time so we would like come let's take you on an island tour. Oh, did you see the nurse sharks at the yacht club?
  • barefoot luxury — Concept · 1 mention · first at
    To what we're not because we're not marble floors and we're not chandeliers but we are barefoot luxury. The luxury of self with that you can't buy I can put a chandelier in all…
  • reggae — Concept · 1 mention · first at
    It depends on what's the what's the latest Caribbean song at the time. it could be SOA. It could be reggae. I used to do dance hall when I was in college, but I got saved. Hallelujah.
  • dance hall — Concept · 1 mention · first at
    Latest Caribbean song at the time. it could be SOA. It could be reggae. I used to do dance hall when I was in college, but I got saved. Hallelujah.
  • kangaroos — Concept · 1 mention · first at
    Mhm. People want to come to the Bahamas for the pigs. I want to go to Australia for the kangaroos.
  • accounts receivable — Concept · 1 mention
  • Bahamian music — Concept · 1 mention
  • clinical depression — Concept · 1 mention
  • joeys — Concept · 1 mention
  • SOA — Concept · 1 mention
  • travel concierge — Concept · 1 mention

Places & events

  • 50 states of the United States of America — Place · 1 mention · first at
    So immigration was like you mean to tell me that in the 50 states of the United States of America you can't find a front office agent and no. So I had to come back home and I came back home and I literally Googled Mick places where.
  • Yenua Ningsha — Place · 1 mention · first at
    Didn't read the fine print because I did not go to Beijing or Hong Kong. I went to Yenua Ningsha, which is like very rural. So, it took me out of my like I said, I was gogetter. Yeah, Natasia can do it all.
  • Staniel Ki — Place · 1 mention · first at
    Bahamas. Da. But not being beachfront, the place that we're at, Staniel Ki, is a 1 by two mile island.
  • Stan Key — Place · 1 mention · first at
    Understand that she could have stayed anywhere to come from Germany to Stan Key and stay with us. It's an honor. And she explained to me that this she had to save money for three years to do this for her son because her son was dying.
  • Exumas — Place · 1 mention · first at
    Doctors gave him like an x amount of months to live, his dying wish was to come to the Exumas. And she's man, she saw the story about my mom and, her resilience. She understood…
  • Munich — Place · 1 mention · first at
    Germany. So, this is not m a person that lives in the downtown Munich. She came from a farm and she said she just wanted to bring her son. And our story stuck with her, which…
  • Great Barrier Reef — Place · 1 mention · first at
    The little joeies. And then also they have I love that they have like the Great Barrier Reef, but they also have the City Life. So I would want to do like four to six weeks there.

Sponsors

Full transcript with timestamps

Ladies and gentlemen, welcome back to another exciting episode of Mick Unplugged. And today I'm honored to be chatting with one of my friends. From the quiet Bahamian K to global travel dreams, she's turned turquoise tides into a thriving brand. She's preserving heritage, empowering locals, and redefining island luxury. Bold. She's a visionary. She is unstoppable. She is my friend. Natasha Miller. This is Mick Unplugged. Let us uncover the because that thing that drives you. That thing that fuels you. I'm ready. If you are, let's go.

Natasha, how you doing today, dear? Awesome. Happy to be here with you. I am honored to have you on. You know, I love asking all my guests right out of the gate about their because, deeper purpose that they have, that fuel that's creating their legacy. So, if I were to ask you, what's your because, what is it today?

Today, my because is because I can't let my mom have blood, sweat, and tears paved the way for me for me to drop the ball. Now my because is because my team has been so loyal to me. I can only be loyal to them by, you know, giving them what they need for their families as well as what they deserve as human beings on the job. My because is because I have a little cousin who looks up to me and I need to continue to be that role model that she so believes in. So when she believes in me, it makes me believe in myself and that's that's my because

that's amazing. And and I want to start with what you said about your mom and the blood, sweat, and tears. Talk to the viewers about the resort, the history, and just everything that you and your family h have been through to make this the number one destination in the Bahamas.

Yeah, for sure. Um, so it all started with a an island girl's dream. My mom worked her way up from sweeping floors at a local yacht club to managing the place. And while she was there, everybody had her as the unofficial concierge. Nikki, I want to get married. Can you help me? Nikki, I need to go fishing. Who can I go with? Nikki, I need a golf cart. Can you get one for me? So that basically birthens, which is the travel concurge arm of our business because my grandmother said, "Nikki, everybody's asking you for this stuff for free. Do you realize that people get paid for this? Um, so that birth three ends. Three ends is Nelly, my grandmother, Nicole, my mom, and me, Natasia. And when she when you know when you're an entrepreneur, when you start getting that fire and that fuel for entrepreneurship, it really makes you start to think big. So, she always had a dream to build a resort. And

okay, being an island girl with no college degree, of course, family members were like, "Nikki, why you don't go open one little ice cream store? You should just do a little just do a little clothing store. That ain't for you." You know,

big dreams are not for small island girls, right? So, she didn't listen. So, she went to the banks. And we have about six banks in the Bahamas. Every single bank echoed exactly what the family said. Miss, I I don't know about this, miss. Um, you say a resort and it's not even on the beach. No, no, no, no, no. If I Let me give you some advice. Go, go try open one little shack on the beach or something like that and sell hot dog or conchk. So, she had everybody and then know for some people it comes from a really it comes from a good place. It comes from a place of I want to protect you. I want to protect your finances.

And I'm just so proud of her because she persevered in that. She was using the money from three ends. She' take $50, go buy some wood, take another $50, go buy some nails, take another $50 and pay somebody to put the nails in the wood. So the resort was built one by one by one and even until now. So, thank God he has given us the grace to be able to finish seven villas, completely bootstrapped, completed our um cafe just about 3 years ago. Finally put in a pool 5 years ago. So, it has been a work in progress. And I had been watching her from afar because I lived in Dubai for a while. I lived in China for a while. And actually, while I was in China, she called me and she's like, "Ta, I'm so tired. I need you to come home. I CAN'T DO THIS BY MYSELF ANYMORE. SO, I'm in China, you know, and they're telling me, "Natasia, we wanna we want to do your offer letter again. We want to extend your contract. You write the terms." I'm

like, "Natasia writes terms for contract or goes to Tired Mom." And I chose Tired Mom. And six months later,

six months later, CO broke out. So I would have been stuck in China in CO if I had been greedy, you know, with my room upgrade to a suite and double salary and everything. So that's the history in a nutshell and that's why my because so strong because it's not like this was handed to her and she handed it to me. No, she worked for this. She ate she she hadn't eaten noodles in college for this. She skipped meals for this. She spent her last for this. You know, her friends went out. she couldn't go because she had to use that $25 to buy the nails that she needed. So, I I have to make sure that that is preserved. Um because she she did too much for me to just let the ball fall out of my hands now.

No, that's that's beautiful. So, I got the history of the resort, but let's talk about you. So, I know how you got there, but let's talk about you before you were there. One of the most brilliant minds that I know. Let's talk about, you know, some of the things that you were doing before you decided to say, "Okay, mom, here I come."

So, um, I have always been a person that's like, I always want more. So, even while I was in college, I'm in college, I'm getting two bachelors, I'm getting, you know, I'm the president of the Caribbean Student Association. I'm the vice president of the Model United Nations. So, always go go go go go go go. Um, and that led me to becoming an international student mentor in college, which opened my eyes to

the world outside of my one by two mile island in Stan Ki, you know what I mean? So, I got to experience so many different cultures. I had one of my students was from Greece and had another from Iran, another from Germany, another from Saudi Arabia, another from Sri Lanka. So meeting and interacting and finding about finding out about all of their cultures just gave me this culture itch that could not be scratched. So went to university, got my NBA, stayed in the US for a year because fun fact audience, when you're an international student, you get one year to work in the in the US and most of us have an American dream. So we pray to God that we get that visa extended. But in my case, I was working in the front office.

So immigration was like um you mean to tell me that in the 50 states of the United States of America you can't find a front office agent and no. So I had to come back home and I came back home and I literally Googled Mick places where Bahamians can get a working visa

and I applied every day 100 jobs a day in every Australia, Europe, Asia, all over. Um, and then I get an email to go that from Dubai. I thought it was spam. I deleted it. Like, haha, you thought you were going to get me. You didn't. Um, long story short, it was it was Dubai and I went to Dubai and I stayed there for 3 years. And I always say that that

that is the most transformational experience ever. And it's not because of the glitz, the glamour, the gold in your coffee, the, you know, the tallest building, the biggest mall. It's because culturally it's like it's co it's it's as cosmopolitan as it gets. The hotel that I worked at has 67 different nationalities. So I would have like a German on my right, the Filipino on my left, I'm checking in a Russian, I go down to have lunch with a Sri Lankan and then I go home to my roommate who's from Kenya. So, it just really opened my eyes and even made me more grateful because I remember speaking to somebody from um Iran and I was just so excited. It was my first time going back home since I went there and I was just like, "Oh, I'm so excited to go home. I'm dancing around the office. I'm so excited." And he's like, "Well, at least you have a home to go to, you know, and it it makes you grateful because, you know, there

are some things that people take for granted." Um, and one of those things was having a home to go to. So, so yeah, Dubai was amazing. And I didn't stop there. I went to China and I was thinking that just like my Dubai experience, everybody would speak English. It would be super easy. But I didn't read the fine print because I did not go to Beijing or Hong Kong. I went to Yenua Ningsha, which is like very rural. So, it it took me out of my like I said, I was gogetter. Yeah, Natasia can do it all. And that humbled me because I'm like, can you help me get lunch? Can you help me get a cell phone? Can you help me go to the doctor? Can you help me buy this online? So, it really took that independent I can do whatever I want and put it back into the box of humble island girl. Remembering that, you know, you can't do it all. You need a community of people to help you to support you. And I think that has also

influenced my leadership into today. So that is the journey of the life of Natasia make in a nutshell.

I love it, Tasa. I love it. I love it. I love it. So now you're back at the the family business and it's a lot of vision, right? And it's starting to become reality. But mom needs you.

Mom needs you to to to not get it over the hump, but to say, "I got it. I can do it. Let me run with it. Let me make things happen." So when you get back home and the resort business is real, what are the first couple of things that you did to put your stamp to put Tasia on the resort?

Oh, great question. So before I could even think about putting Tasia on the resort, I had to get CO out of it because when I came back, when I came back, Mick, it was like I literally came back end of 2019 and you know, CO started 2020. So you know, I'm getting I just arrived just started leading and I'm getting these calls. Hi, I'm going to have to cancel. Hi, I'm sorry I won't be able to come in December anymore. and I'm watching the bank account drift downward, you know, for all of the refunds that we're giving.

Um, until it reached, you know, like about 10,000 and I still had about 15,000 in refunds to give back. So, that was my introduction to Embrace Resort. And so, I'm I'm talking to mom and I'm like, "Okay, mom, what's the occupancy average? I don't know."

Okay, that's fine. I get it. So, mom, tell me what is like the ADR? What's the average daily rate so I can freely?

Okay, Mom, can you log into your QuickBooks so I can see? She was like, QuickBooks? Quick? What? What? What? The books aren't quick. They're on the shelf. What are you talking about? Right.

Yeah. Yeah. So, I'm like, "Mom, how do you and how do you know what expenses you have? How do you know your you know, your accounts payable, your receivable?" She said, "There's a box in the corner that I keep all of my receipts and my stuff in." And I'm like, "Great. Pandemic refunds requested a box of receipts." So, Mick, I literally there is nothing that my master's degree could teach me in cash flow management.

Yeah. That could help me in this moment. But I went online, I learned about cash projections, cash flow because you know at that time there was a lot of online free resources and I sucked it all up. I was in class 4 hours a day

and you know in addition to that so there is the business aspect of you know having I have to give my guests their money back. So we had to take out a small loan to do that because at the end of the day you trusted me with your money. I have to make sure that in situations like this I return that. So that was first priority. Second priority was Natasia does not work alone. Neither does her mom. I have, you know, a housekeeper that has a family to feed on another island. I have a maintenance person that has to send money to Haiti.

You know, I have all of these people that are also depending on me. So in that time, that was a crash course in leadership that I didn't even know that I needed. So when the pandemic happened, of course, like I said, no money, um, no money coming in because the country is closed down, but I still have these I think at the time it was probably like 10 people that are looking to me to to guide them and to help them and to figure out what what we're going to do from here. So we started off, you know, paying them half salary.

When that when that ran out, we went to one week's worth of salary. When that went out, we went to here's a bag of chicken. Here's a bag of rice. Here's, you know, some cereal, milk, eggs. Um, and we did that for as long as we could. And that has done that because there were so many hotels that just closed, right?

Hey, there. And that was another thing in the Bahamas. I think there were two to three other boutique resorts that they just couldn't handle it anymore. Um they they and I'm watching that and seeing that on the news and I'm there like

right but at the same time the people that watched us as we you know gave them our last as we had meetings every week even if we just met to play dominoes or uno just to try to keep the spirits up. Hey guys, I can't give you your full salary, but I can invite you over and cook barbecue chicken and peas and rice and macaroni, so you have dinner tonight. Um, so out of the everything, I don't even know what word to use for the chaos of co the bond with the team, not only between like leadership and team, but between each other because we came through that experience together. It built a resilience and built a loyalty that I could not pay for. I could not, you know, give incentives enough for. I could not give enough bonuses to get the level of loyalty and we're in this together and do what it takes attitude that I have now for those people who have come through co with us and remained.

And after that, then I put my stamp of Dubai on it. That's what my my resort operations supervisor tells me. She's like, "Natasia, you just brought Dubai to the property." Because I've always had like a high service. I'm a I'm a service fanatic. Like

fanatic. So, I've always had that in Dubai just, you know, tripled whatever I thought that I had before. So, I am very meticulous. Even if I walk into a restaurant, I'm like, "Let me see how long they take." If you if you are, you know, giving me a coffee and you smile and you remember my order and you repeat it to me and, you know, you have that interaction, I will I will tip you $20 for a $7 coffee, you know. So, so I think that what I brought to it is an understanding that service excellence is not just a fake smile. It's about how that person feels in your presence. It's about caring. Service comes from caring.

When the we had a guest that came, she was a divorce. She let us know, you know, because we were, you know, on a rival, we want to get to know you. Hey, you're here. You're solo traveling. Girl power, but what are you doing here? Oh, I just got divorced. You know, I just wanted to get away. So, every day the team without Natasia saying, "Guys, please check on her. You know, she's divorced." The team is going to her room, knocking on the door. Hey, how are you doing? Hey, I'm I'm going for I'm going to the to this thing tonight. Do you want to come? Hey, did you grab etc.

Just checking in with her, taking care of her. Hey, you should definitely try this. Hey, you should do this tour. Hey, have you seen the swimming pigs? And by the time she left, she she admitted to us that she was actually clinically depressed after the divorce. And she came here basically like on her last string. And after those interactions and seeing that people care, she said that it was better than the therapy that she had had. So this is service. Of course, you know, we can give you a cold towel and all the things, but caring. When people come in for their anniversaries, we're excited like it's our aunt's anniversary, you know, because marriage is beautiful because we, some of us know what it's like to be married. When people come and their kid is celebrating a birthday, some of us have kids, so it's like it's a do unto others on steroids because if I am at a resort, I and I'm either going through something

negative like a divorce or going through something beautiful like a 10 year anniversary, I want to be I want to feel like I'm seen, feel like I'm heard, feel like I'm cared for, feel like you're in it with me. And I think that that's what that's what makes that's that's the touch that my experience as well as the team's experience. I can't take full credit for it, but that's what makes us different and that's what I'm most proud of is at the end of the day when people come to Embrace they always say I feel like I visited an aunt. And it's not because you know the pots and pans are out. It's because you feel like somebody cares about you at this place. So oftent times when guests are leaving, they're hugging us. They're, you know, hey, I'll send you back because we create relationships and that's something that I also think that the world is losing out on as the years go by is true relationship, true human connection. So

we are definitely going to continue to be the catalyst for that for sure. No, that's that's wonderful. And you know, you answered a question I was going to ask even though I knew I wanted you to tell the the viewers what makes Embrace Resorts different and I you you nailed it

because we feel you. You know what I mean? Like like we truly feel you. And when when people are spending money and time for a resort, like a lot of times that might be the one vacation that they do in three, four, five years, right? And I think a lot of establishments and hospitality miss that, right? Everybody doesn't go on a big vacation every year, right? Some some people it's a once- ina-lifetime thing to to leave the country to to fly somewhere to a destination and to spend a week, you know, doing something like people save for that. People, you know,

put their their their life, their hopes and dreams into that a lot of times. And I think that Embrace Resorts does an amazing job of making people one be seen like you said, but two making sure that they're felt and that Embrace fills them back. So talk to us about how many repeat visitors that you get because to me that says a lot about any establishment, right? Everybody can go somewhere one time when you have people coming two, three, four, and five times and that tells me who you are. So talk to us about how many repeat visitors you get to the resort.

Oh yeah. So our repeat numbers are between 40 to 50%. And again it's a beautiful resort and the area is beautiful, the clearest water we've ever seen. But when the guests come back, they come back to see Dexi. They come back to visit Gabby. They come back to see Tasia. We have one guest that has been coming to Embrace since we had one villa.

One villa and sand. I'm talking no pool, no cafe, an a barely an office. There was one villa and she has been coming. Amy, her name is Amy. She has been coming from one villa up until now. She brings her kids, she brings her husband, his husband brings his family. And it's just a beautiful thing to see. And I was talking to Amy about, you know, the next level of Embrace and asking her like, you know, you if nobody knows Embrace like you do. So you've seen us go from one villa to seven villas, 10 rooms, cafe, everything. Why do you keep coming back here? Because when we had one villa, you didn't come back for the pool. And we had two villas, you didn't come back for the cafe cuz it didn't exist. So what keeps you coming back here um instead of going somewhere else?

And she helped me to coin what is now our I guess tag taglines which is peace, privacy and personalized service. She works in marketing. Fun fact. So

of course peace like she said that when she comes to Embrace it feels like an oasis. It feels like you know on the island there's a yacht club, there's local bars, etc. But when you're when you're here, you're home is how she described it. So embrace is all about creating peace for people. Number one, because you don't have to think. Let us do the thinking for you. You know, you want all your meals planned out, we got you. Oh, but I'm vegan. We still got you. It sucks for you because you won't be able to try the conchk, but otherwise we've got you. You know, and then the privacy because a lot of people gave us flack for not being beachfront. A lot of people. Oh, how could you? You're in the Bahamas. Da da da. But not being beachfront, the the place that we're at, Staniel Ki, is a 1 by two mile island.

You can jog around the entire island in less than 2 hours. Getting to the beach is like nothing. It's a It's a couple of steps away.

But with that, what that does is it creates privacy. Because now if I'm a beachfront property, everybody wants to be at the beach and everybody wants to d but because we are tucked away when you're I've had guests say, "Is there anybody else on property?" And I'm like, "Yeah, we're at 80% occupancy." She's like, "It just feels like I'm here by myself, you know?" So, it's that privacy, especially since it's not like

hotel rooms, it's villas, individual villas. So, peace and privacy are the number one things. And that personalized service like I said um and you mentioned something as well about people like this being their only opportunity to come. Last story we had a German mother son they came and then you know we treat them like everybody else right hi and then the the son was about 16 about 15 16 so you know he's he's a young man maybe he doesn't want to be with his mom all the time so we would like come let's take you on an island tour. Oh, did you see the nurse sharks at the yacht club?

So, we were just interacting with them. It's something that we normally do at the end of their trip. You know, I always ask, you came here all the way from Germany. You know, we appreciate you choosing Embrace because I understand that she could have stayed anywhere to come from Germany to Stan Key and stay with us. It's an honor. And she explained to me that this she had to save money for three years to do this for her son because her son was dying and this was his dying wish. I can't make these stories up, Mick. I literally like I started watering. I've been interacting with this young man all week long not knowing. She said that he had to have there was no doctor in Germany that could perform the surgery that needed to be performed. Um, so he had to go to another place. Anyway, long story short, his dying wish, because the doctors gave him like an x amount of months to live, his dying wish was to

come to the Exumas. And she's like, man, she saw the story about my mom and, you know, her resilience. She understood because she grew up on farmland in Germany. So, this is not like, you know, m a person that lives in the downtown Munich. She came from a farm

and she she said she just wanted to bring her son. And our story stuck with her, which is why she chose Embrace. And she said this vacation, she thought she did it for her son, but she did it for herself, you know, and how amazing the time is. I'm getting chills thinking about it, but this is what I live for. All of my because put this at the top, those stories, because you know, I used to honestly I used to always compare myself ourself to the big hotels, right? the Atlantis, the Ritzes, the Hiatts. And I used to look down on us like, "Oh, nobody wants to come at our little resort. Oh, we don't have a lap pool.

Oh, we don't have chandeliers and marble floors. Oh, we don't have a Louis Vuitton store. Wo is me." You know, just really really looking down on us like who do you think you are? People don't want to stay here. You know, and you have that negative selft talk that's telling you like everything that it could possibly say. And one like after just sitting with myself and listening to the guest feedback in my head instead of listening to what we're not because we're not marble floors and we're not chandeliers but we are barefoot luxury. The luxury of self with that you can't buy I can put a chandelier in all my rooms and they would be super cute I'm sure. But would I prefer to have a chandelier in every room or to have stories of divorces that are on the verge of, you know, suicide and people that are on the verge of death? People that have came to spread their parents' ashes that they choose this as their safe place to come.

Yes. And keep the chandeliers and the marble floors. I will take that every day of the week and every month of the week. So, I am honored and humbled that we are that we have the time to hear stories because you can't imagine how many people pass through the 500 room hotels that may have similar stories, but because it's so because I I know I worked in Dubai, I was doing 120 check-ins a day. I don't have time to find out who's on their dying bed and who's divorced. I just need to get to the next person. So what I used to think was a negative thing, us being so small and not posh, is actually what makes us amazing.

Because we have time for your stories. We only have seven rooms. How many check-ins can we do in a day, right? We have time to sit with you by the pool. We have time to remember that you like your coffee with almond milk and a splash of um of the splash of vanilla. So

there you go. Yeah. So, I'm proud now. I love it. I love it. Well, Tasja, I know how busy you are. I'm gonna get you out of here on my my quick five, my rapid fire. Go get them. You ready?

Ready. All right. Number one, your favorite Bahamian dish to serve your guest on their first night.

Ooh, it has to be conk. It starts with conchk. Everything revolves around conchk. So if it's dinner, just put some crack con on there. You know, lightly fried. That's what we call crack, but it tastes like crack. So that's also the reason. Lightly fried crack conchk. I would do conk and rice because I just love conchk. But let's not. Let's do peas and rice because it's traditional. Baked macaroni and cheese because you know what? Why not two starches, right? You're in the Bahamas and it's one of my favorite things. And then we of course add a salad. Coles flour. Colelaw. Nice sugar and honey and everything in there.

It's as close to salad as we're gonna get. Um, and then for dessert, guava duff. The most delicious succulent saucy. Sorry, I think I'm dribbling a little bit here, Mick. Why did you do this to me? Um, but yeah, guava duff for dessert. And then con fritters as the appetizer.

I love it. I love it. When you tell people that they're going to swim with pigs, what's their first initial reaction?

Oh my god. Yay. Which day? We have people that come here just for them. Yeah. Yeah.

Swimming with the pigs. Swimming with the pig. It's a tradition. Love it. It's a tradition.

What's the most surprising thing that tourists find out about island life when they get

I think recently the most surprising thing is that island life has so much um beauty and peace. There's a there's a beautiful piece because we don't have traffic. There's no there's no police cars. I don't think there's ever been a stabbing on this island since I was born. So sometimes we tell the guests like if we're walking and they're like, "Oh no, I have to lock my door." We're like, "It's all right." You know, leave it open. They're like, "What do you mean it's all right?" I'm like, "Lady, my house has been open for the past six years."

You know, so I think that really surprises them that what is it really that safe? There you go. When it's time to get hype, when it's time to get energized, what's the song that Natasia is going to listen to to get ready?

Oh. Oh my gosh. Let me think. I really like like Caribbean songs. So, it depends on what's the what's the latest Caribbean song at the time. Like, it could be SOA. It could be reggae. I used to do dance hall when I was in college, but I got saved. Hallelujah. You know.

Amen. Amen. Yes. But I love me some Bohemian music. Anything Caribbean. All right. And then last question. What's one travel destination that is on your bucket list?

Australia. Mhm. People want to come to the Bahamas for the pigs. I want to go to Australia for the kangaroos. You know, the little joeies. And then also they have I love that they have like the Great Barrier Reef, but they also have the City Life. So I would want to do like four to six weeks there. Okay. Okay. I dig it. I dig it. Well, Tasa, again, I appreciate you more than you know. Where can people find and follow you and Embrace Resorts?

Sure. So, I'm on LinkedIn, so definitely feel free to hit me up there. If you need any travel advice as well, even if it's not Embrace Resort, but you're thinking about coming to the Bahamas, but you want a more peaceful route, I can definitely help you out with that. Um, I'm also on Facebook, Natasia Miller, as well as LinkedIn, Natasia Miller. And if you want to check out the beautiful photos on our Instagram, it's Embrace Daniel Key. Also on Facebook, Embrace Daniel Key. I love it. Well, dear, I appreciate you more than you know, dear friend of mine.

Just so proud of you. So proud of everything you have going on. You are amazing, and I can't wait to come down and see you soon.

Okay, let me give you your flowers, too. You are amazing. You are wonderful. You are you are everything. You are such you are such a beautiful person in the space that you're in and the heart that you have, the things that you do, the opportunities that you provide for people. You are you you are the the epitome of amazing leadership and I am very proud of you and proud to be called your friend.

That means the world to me. I appreciate you. And to all the viewers and listeners, remember your because is your superpower. Go unleash it. You've been plugged into Mick Unplugged. Don't just listen, take action. Rate and subscribe, follow me on social, and get the full experience at mickhuntofficial.com. Keep building, keep leading, and most importantly, keep dominating.

Questions about this episode

What is "Natasha Miller's Hospitality Secrets Revealed in 30 Minutes | Mick Unplugged Podcast" about?

Natasha Miller discusses her journey in transforming her family's legacy into a thriving hospitality brand, reflecting on her deep commitment to her team's welfare, her family's sacrifices, and her determination to empower local communities. She emphasizes the importance of heritage, loyalty, and serving as a role model for future generations while creating a top destination in the Bahamas.

What is mentioned in this Mick Unplugged Podcast episode?

85 people, works and ideas are mentioned, including Natasia, Embrace Resort, Mick Unplugged, yacht club, conchk, villas. Each one on this page links to its own page with every episode that mentions it.

How long is "Natasha Miller's Hospitality Secrets Revealed in 30 Minutes | Mick Unplugged Podcast"?

The episode runs 32 min; the transcript is about 5,927 words in 69 timestamped sections.

More from Mick Unplugged Podcast

About this transcript: the episode's spoken words as captioned on YouTube, split into timestamped sections. Reclip.Me locates every person, work and idea in the text, keeps the time it is first named, and quotes the words around it verbatim. Last updated December 15, 2025.