Transcript

Effective Communication and Conflict Resolution | Bred to Lead #006

From YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw · Episode page · Watch on YouTube

· 45 min · 7,105 words · 44 timestamped sections

This is the full, timestamped transcript of "Effective Communication and Conflict Resolution | Bred to Lead #006", an episode of YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw published August 3, 2024 (45 min, about 7,105 words). It mentions 21 people, works and ideas, including conflict resolution, active listening, effective communication, courageous conversations, Bread to Lead.

What is discussed, and when

  1. – 5:00: assuma side, conflict resolution, effective communication, Bread to Lead
  2. – 10:00: conflict resolution, effective communication, Emotional Intelligence
  3. – 15:00: active listening
  4. – 20:00: active listening
  5. – 25:00: active listening, organizational psychologist
  6. – 30:00: Ladder of Inference, Marshall Rosenberg, Newton's law, nonviolent communication
  7. – 35:00: courageous conversations
  8. – 40:00: conflict resolution, active listening, courageous conversations, effective communication
  9. – 45:00: conflict resolution, active listening, Bread to Lead, courageous conversations

Notable quotes from "Effective Communication and Conflict Resolution | Bred to Lead #006"

  • Welcome back to bread to lead the podcast dedicated to helping you cultivate a people first leadership approach that empowers your team and drives remarkable results I am your host.
    about Bread to Lead · at
  • Essential skill for people first leaders like you and it is effective communication and conflict resolution we just visited one site oh my goodness I can't tell you guys the…
    about conflict resolution · at
  • Well-intentioned leaders like myself it requires self-awareness emotional intelligence and a willingness to step outside of your comfort zone and try new approaches the good…
    about Emotional Intelligence · at
  • Principle into practice is through active listening listening is fully concentrating on what's being said rather than just passively hearing the message hello somebody it involves listening with all of your senses and.
    about active listening · at
  • Access one framework I find incredibly helpful for this is called the latter of inference developed by organizational psychologist Chris aurus the latter of inference describes…
    about organizational psychologist · at
  • Than thoughtful understanding as a leader your job is to be aware of your own ladder of inference and to help others become aware of theirs when you're in a conversation or a…
    about Ladder of Inference · at
  • Action that actually causes the reaction that was never there in the first place because Newton's law every action has a positive or equal reaction so if that wasn't there but…
    about Newton's law · at
  • Another vital skill for navigating conflict effectively is being able to have courageous conversations these are the conversations that we often avoid or delay because they…
    about courageous conversations · at

Who and what is mentioned in this episode?

People

  • Marshall Rosenberg — Person · 1 mention · first at
    Nonviolent communication developed by psychologist Marshall Rosenberg NVC is a way of communicating that leads us to give from the heart connect empathetically with others and…
  • Chris Argyris — Person · 1 mention
  • ND — Person · 1 mention
  • Steven Covey — Person · 1 mention

Books & papers

Companies & orgs

Products & tech

Concepts & topics

  • conflict resolution — Concept · 9 mentions · first at
  • active listening — Concept · 6 mentions · first at
  • effective communication — Concept · 4 mentions · first at
    Foundation and zeroing in on another essential skill for people first leaders like you and it is effective communication and conflict resolution we just visited one site oh my…
  • courageous conversations — Concept · 4 mentions · first at
  • assuma side — Concept · 2 mentions · first at
    There is something that I always say and I actually created it by accident it's called assuma side and when you think about side its root definition or word is to kill off…
  • Ladder of Inference — Concept · 2 mentions · first at
  • employee well-being — Concept · 1 mention · first at
    Are so in our last episode we Dove deep into the critical importance of prioritizing employee well-being not just as a nice to have but a fundamental driver of every metric…
  • mental health — Concept · 1 mention · first at
    Strategic priority taking a holistic employee centered approach normalizing conversations about mental health providing robust support in res sources and modeling healthy work…
  • Emotional Intelligence — Concept · 1 mention · first at
  • organizational psychologist — Concept · 1 mention · first at
  • Newton's law — Concept · 1 mention · first at
  • nonviolent communication — Concept · 1 mention · first at
    Powerful Frameworks I found for navigating conflict skillfully is called nonviolent communication developed by psychologist Marshall Rosenberg NVC is a way of communicating that leads us to give from the heart connect empathetically with.
  • Sterile Processing — Concept · 1 mention

Full transcript with timestamps

welcome back to bread to lead the podcast dedicated to helping you cultivate a people first leadership approach that empowers your team and drives remarkable results I am your host Dr Jake Taylor Jacobs and I'm honored to be your guide on this leadership Journey listen I told you guys I love speaking on this mic and giving game I see the value that we have and let me tell you guys something we topped out out the charts at 112 the 112th podcast in our rankings 112 out of millions of podcasts all over the world we are number 112 I'm stupid stupid excited that means that people want to learn how to become Brad to lead and these leadership tips are working so you guys keep rating keep voting keep sending it out to people that are in leadership or aspir to be in leadership because the goal is one day I didn't even think it would be possible but one day maybe we can get top 10 maybe one of these days but I'm excited that we are

within that top 112 range and it changes every day it fluctuates but I'm excited that we top that at the charts at 112 and hopefully we'll be able to crack that 100 Mark and stay up there one thing is getting there it's another thing to stay there right and that's one of the focuses of what this podcast is it's not just getting into the position of leadership but truly becoming a leader and being able to create lasting change in case you guys did not know this podcast is a podcast from sips healthc Care Solutions we're in the healthcare space and as you guys know I'm a turnaround executive and I partner With Sips maybe in January so that we can help transform the health care space and uh stero processing is our focus and as a Consulting and Advising company for ster processing Healthcare we specialize in turning around departments sending our leaders and sending technicians to go into these facilities and make them

better and make them more efficient that's what we do and that's what we love to do and we're going to continue to add value to all leaders no matter your industry but more specifically Healthcare so that we can ensure that the people that are help helping our families you know where the surgeries are that we're getting the best quality of people that are in the most important positions in the world so let's get started you guys know we don't do the music thing the the the intro song or anything like that it's just me and Mike and game I have to give you to be able to help you bring value in wherever you are so in our last episode episode we Dove deep into the critical importance of prioritizing employee well-being not just as a nice to have but a fundamental driver of every metric That Matters to your organization we explored practical strategies for making well-being a strategic priority taking a holistic

employee centered approach normalizing conversations about mental health providing robust support in res sources and modeling healthy work practices today though we're building on that foundation and zeroing in on another essential skill for people first leaders like you and it is effective communication and conflict resolution we just visited one site oh my goodness I can't tell you guys the hospital all I'm going to say is that it was a crap show okay and one of those biggest things is effective communication and conflict resolution there is something that I always say and I actually created it by accident it's called assuma side and when you think about side side its root definition or word is to kill off assume is when you're taking an assumption or I'm guessing what you're thinking or what you're doing without all of the facts and a lot of us kill off great relationships and great opportunities

because we are assuming that we know what this person is saying without the facts the data or assuming that the other person is going to do something that you haven't communicated to them expecting them to operate like you or move like you or not even thinking that they may have something on their mind where they come to work but yes people come to work but there are people that have lives and other stuff outside of work that affects them on a daily basis and so that we want to eliminate the assuma side factor to keep us from you know destroying things that are great and there's a lot of workplaces that are hard not because it's hard they're hard because the people just are not good at communicating and getting out their own insecurities I see so many cases where people's insecurities mess up great things and actually run off great leaders and run off great people that can add value within the organization so

effective communication and conflict resolution is going to be our topic today and the way you communicate and handle conflict has a massive impact on everything from Trust in relationships to engagement and productivity to Innovation and results it's truly one of the most high leverage areas for any leader to focus on but here's the thing communicating effectively and navigating conflict skillfully doesn't always come naturally even for the most well-intentioned leaders like myself it requires self-awareness emotional intelligence and a willingness to step outside of your comfort zone and try new approaches the good news is that these are all skills that can be learned and developed over time with practice and commitment So today we're going to unpack some of the most powerful strategies and Frameworks I've discovered for leveling up your communication and conflict resolution skills whether you are

leading a team of five or 5,000 whether you are navigating everyday friction or high State CR crisis situations these tools will help you communicate with more clarity empathy and impact and transform conflict into opportunities for growth and connection and can I tell you something in most cases conflict happens because of a quiet third party okay I was I was going through a training of mine and it was talking about how most conflicts happen from an unknown unnown unknown source okay a known unseen source and that known unseen source is someone who benefits from your bickering and I know this sounds crazy but think about the last argument that you had and and try to remind yourself who was whispering in your ear did they whisper in the other person's ear too wh what what negativity what negative things were they telling you to make you start to look differently at someone else and in most cases most of us have

great empathy we have great heart for people and really great patience it's not until other people get into our years saying and on the other hand he said and now they're causing this conflict and they're sitting back with their hands in their pockets like they had nothing to do with it but they're playing both sides of Defense because honestly it makes it makes it for them to be able to make their moves and I've seen it I've seen management and leaders literally destroy a department just to make the company feel like they need them more versus making the department better and if anybody was better than that person they did anything that they could to circumvent that c isolate that person ostracize them and then put them in such a bad situation that they're forced to leave and now the company or the hospital has to continue to work with that person let me tell you something conflict resolution and and trying to find that

third party that's whispering in your ear is your wife is your spouse is your husband telling you you're better than that you don't deserve to be there they need to pay you more and then you start thinking like man yeah they do when in fact you haven't even mastered all of the skills required for your current job description who's whispering in your ear sabotaging your opportunities to grow to expand to develop and let me tell you something I have personally not seen anyone in my life personally that was really built like that when I say built like that I mean like a leader leader that would ever be that would ever lose never I've never seen it I've always seen them find away or get away or you know do something else and then become a star no one can stop your Shine from shining if you are a true star but you have to have the right heart and the right intentions behind everything that you do so let's start with the

foundation of effective communication seeking first to understand this principle comes from the work of Dr stepen kovi kavi kovi kavi I can't remember how to say his last name he's the author of the classic book The Seven Habits of Highly Effective People kovi argues that most of us spend the majority of our time in communication either speaking or preparing to speak in other words focusing on expressing our own perspective very rarely do we focus on Truly Deeply understanding the other person's perspective first see in order to communicate you must first be able to understand and try to put yourself in that person's shoes to have empathy for the feelings that they have because before any action happens emotion happens right there's some emotion inside of the person that forces them to speak to move to act to not help to do a crappy job so I must first as a leader try to find myself and put myself into

that person's shoes regardless of if I feel like they are right or not because what does being right matter if you're losing the trust of your team what does being right matter when it means that you're losing the connectivity see it's connection human connection is what make all things work so the tech company that I own in in order for our Tech to communicate with another technology that we did not build you have to use something called Web Hooks and what the web hook does is like a translator the translator translates so if one Tech technology is communicating to another it translates the coding and the information so that the person who is the tech that's receiving this information can receive it in its own vantage point or its own communication so the issue that we're having in communicating amongst each other is the fact that there is no translation being done there is no true understand let me

sit myself in their body and see why they're so mad they're not really mad at me they're hurt at me because of this this and that so how would I respond if I were them and that will completely change your response the issue is that too many people are trying to be right too many people are trying to be the chief some you just you just I just I I got to be right yeah you want to be right so much you become wrong in your approach y'all listen y'all listen the greatest leaders everyone wanted to be around if no one wants to be around you what does that say about your leadership skills I know it hurts but but when we flip this script and make understanding our top priority it changes everything it allows us to gather more information appreciate different angles and find common ground before jumping to conclusions or prescribing Solutions it shows the other person that we value their Viewpoint and

experiences even if they differ from our own it lays the groundwork for more productive and mutually satisfying conversations it's not about being combative it's about having a conversation communicating with each other in a way to it says I just want us to be on the same page regardless of how we get there as long as we finish this conversation on the same page I'm fine I'm okay with that one of my favorite ways to put this principle into practice is through active listening active listening listening is fully concentrating on what's being said rather than just passively hearing the message hello somebody it involves listening with all of your senses and giving your full attention to the speaker some key elements of active listening include the following get your out get your pad you know Dr Jake loves to give you nuggets that you can write down one simply making eye contact and having an open engaged body posture if

you're folding your arms and looking everywhere and on your phone and in your head and you're not actively paying attention of course you're going to miss that connecting part of course because when you connect and you put put each other in each other's shoes what's going to happen is no no one's going to talk crazy to anyone because you're going to put yourself in that person's shoes and say if I were being T crazy to how would I feel so how can I communicate like an adult put emotions aside no no not put emotions we're humans with the emotions how can we navigate through this and making I I'm not talking about the eye contact that's like the weird eye contact where you know people do especially especially people that feel like they educated and trained they they do that weird just staring in your eyes like the so nobody talks like that everybody touches the eye then you kind of move around the face and you're

making you know you're you're just you're paying attention but no one's looking eye to eye that is weird don't be weird number two avoid distractions like looking at your phone or glancing at your watch some of the some some some of my some of my associates my friends and my family will go all day without me communic without me talking to them on my phone why because my phone is put up while I'm at work unless I need to use it why because I'm in meetings all day and I have to be focused I have to be focused and if I'm not focused that means I'm going to miss something that can be the little small can I tell y'all something the biggest deals I've ever closed it's just the small things I paid attention to that got us the deal it it wasn't it wasn't me knowing things technically because it is assumed that if we're talking in the same room and we're talking about what I can do I'm assuming that you know I we can get the job done

when I'm talking to somebody about sips and I'm telling them uh our turnaround Specialties we can get Consultants there we can do Staffing there whatever your needs are to help turn around your steroid processing Department we we're one of the best to do it our company is is the Pioneer of travel consultants in stere processing we put more black and brown leaders in leadership positions than any company in stero processing so historically it is assumed I don't have to justify what we do it's assumed that you know why we're here so it's not trying to convey your intellect as much as it is trying to hear their true problem and too many people don't hear the true problem because we don't understand how to actively listen so I don't look at my phone I don't glance at my watch I'm paying attention and I'm involved and I'm in the space being a leader should be exhausting because you're so connected

to the people around you you have to spend time away to re to get yourself together so that you can continue to add value number three this next Point provide verbal and nonverbal feedback like nodding smiling or brief affirmations like okay I I got you so okay okay okay so okay okay okay so you so you so for for clarity it takes me to my next Point asking clarifying questions to ensure understanding hey here this is what I hear you saying so you're so you're telling me that this this and that I'm getting this from that is that what you meant oh no I didn't mean it like that what I meant was but when I when I when I have a suicide in my heart and they say something I immediately go to the dark end when they didn't even mean it that way sometimes they just chose the wrong word or didn't have a word to say in that moment because they're frustrated so that that verbal and non-verbal feedback and not

the weird ning nodding and smiling that's weird people can tell when you're not sincere as a leader and you're just going through the motions but you don't really have that connection clarifying questions to Ure understanding the next one number five reflecting back what you heard and your own words so what I heard was and I'm going to say it in my words so that I so you can hear how I'm how I'm receiving it so you're you're mad because Sarah took your shift when you gave up the shift to John so you you were giving up the shift anyway but Sarah took the shift so you're upset because sharah took the shift is there something that I'm missing there oh oh no what I meant was I said something to the manager about me thinking about it he said he was thinking about John and then I come back to work and then Sarah has to shift okay now we're on the same page and of course as the manager as the leader

they're coming to you they're yelling at you D but they're just y'all listen I'mma say this again most adults are just big kids with mustaches and makeup that have never went through the process of understanding and mastering their own emotions verbal or non-verbal so as a leader you have to take into account no matter their age or their tenure at the facility it doesn't mean that they've mastered the art of controlling their emotions and not shutting down like little children without holding judgment or advice until the speaker is done being finished you say you don't there's no judgment or just don't don't interject with advice let them get it all out so that you can have full understanding of what they mean when you are practicing active listening it shows the other person that you're fully present and invested in the conversation it allows you to pick up on nuances and emotional cues that you might otherwise Miss and

it often leads to the other person feeling more heard respected and open to be influenced of course active listening is simple in theory and it's but it's hard in practice especially in the midst of a busy work day or a heated discussion it requires setting aside your own agenda and resisting the urge to formulate your response while the other person is still speaking it demands patience focus and a genuine curiosity about the others experiences but like any skill it gets easier with repetition and intention I hear people all the time say I I I don't want a solution I just wanted you to hear me well that's the one side of the coin but you have to get to the solution together or we're always going to be having the same issue okay so going be very important I hope this is helping y'all because it's it's it's it's great and reinforcing things for myself to make sure I'm staying on top of with the

things I need to as a leader it's so great it's it's the craziest thing about this leadership thing is that people think that either education or your ability to speak well speaking well and communicating are two different things because you know the right words to say it doesn't mean that you're communicating in the right way cuz if I can get to the point using regular words I'm just going to use regular words I'm not about to be speaking to people in doctoral language when those words are just just not needed it's just not need CU then I have to assume that you know the word that I just said and then I have to teach you what the word means so you don't feel like it's just too much being yourself not overthinking it just because you can speak like this and it's really well and I I just want you to consider that that doesn't mean you could you're not connecting with anybody depending on who I'm talking to I may

cuss I may quote scripture I may use my my more in-depth vocabulary to people who who like to communicate like an Old English man I may talk ebonics if I'm talking to people that come from where I come from it just depends because the goal is to actively listen and actively communicate where there's a result one leader I coached realized that she had a habit of interrupting her team members and finishing their sentences in an effort to be efficient and show that she understood their point well it was well intended the behavior was actually eroding the trust in making her team feel dismissed and undervalued by practicing active listening and allowing more space in conversations she was able to shift the dynamic and have a more productive insightful exchange with her team in addition to active listening another key dimension of seeking to understand is being able to read between the lines and pick up on implicit

messages hidden messages hey y'all listen if you're picking up what I'm putting down you got to understand that communication is not always in the words that's being said is what's being chosen not to be said often what someone says explicitly is only the tip of the iceberg there's a wealth of meaning and motivation beneath the surface that requires discernment and empathy to access one framework I find incredibly helpful for this is called the latter of inference developed by organizational psychologist Chris aurus the latter of inference describes the unconscious mental process we go through to get from fact to a decision or an action it involves several steps one observing objective reality and data two selecting which data to focus on based on our experiences and beliefs three interpreting what that data means four making assumptions based on those interpretations I.E off of the data I

like to say hypothesis making a hypothesis off of the data hypothesis you're drawing a conclusion based on the information and data that you have okay that's action number five drawing a conclusion number six adopting beliefs about the world and seven taking action based on those beliefs the key insights of the latter of inference is that there's a big difference between the objective facts of a situation and the subjective meaning we assign to those facts every person brings their own unique set of experiences values and assumptions to bear on any situation which heavily influences how they select and interpret information for an example let's say you're in a meeting with one of your colleagues Jim Speaks Over you while you're sharing an idea the objective fact is that Jim spoke while you were speaking but from there you may select data point that Jim was frowning when he interrupted you you

interpret this that this means that Jim disagrees with your idea you make the assumption that Jim doesn't respect you then you draw the conclusion that Jim is a jerk you form the belief that you can't trust Jim anymore and you're taking the action of avoiding Jim and secretly complaining about him to your friends your workers your work friends and your management notice how quickly you went from an observable fact he did interrupt you or talk over you to a generalized belief and behavior all without checking your assumptions or gathering more context this is the danger of the latter of inference it can leave us to operate on faulty perceptions and reactive impulses rather than thoughtful understanding as a leader your job is to be aware of your own ladder of inference and to help others become aware of theirs when you're in a conversation or a conflict situation slow down y'all know my favorite song is ND slow down baby you

going too fast you got your hands in the air and your feet on gas you're about to wreck your future running from the past you need to slow down baby you got to slow down now and notice when you're starting to ascend the ladder get curious about what data you might be missing or what alternative explanations could there be before you assume that they're trying to get around on you they're trying to separate you from being able to do this and we always used to do that now all of sudden now they're in the way and now that means that they're they're trying to back no don't assume that because then when you start to speak that those things now can come to pass because you start putting in an action that actually causes the reaction that was never there in the first place because Newton's law every action has a positive or equal reaction so if that wasn't there but you created in your mind and when you created in your mind

then it came down to your belief when it came down to your belief then it pushed out as to be in action now Jim has the right to move accordingly because of the action you took when his intentions were not there y'all see how quickly this could escalate but this happens time and time again in Department after Department in relationships and friendships and situationships and marriages and and and business ships and Associate ships and all these ships that we're in everybody's doing the same thing the best thing to do is ask open honest questions to surface others others ladders and understand their reasoning separate facts from stories and challenge assumptions constructively for an example using the example I just mentioned Jim I noticed that you spoke over me earlier when I was sharing my idea I was surprised because that's not typical for our interactions what was going on what was going on for you in

that moment by inviting Jim to share his perspective you create a space for a more complete picture to emerge perhaps Jim was feeling anxious about the tight project deadline and didn't even realize he interrupted you or maybe there's a br pattern at play that warrants a deeper discussion the point is you can't know unless you ask and make room for understanding this principle of seeking first to understand is especially critical when it comes to navigating conflict conflict is an inevitable part of working with other humans we're we're we're complex creatures y'all with diverse perspectives needs and communication Styles the key is not to avoid conflict altogether but to develop skills to navigate it constructively and use it as an opportunity for growth not to better up the person and you want to be the one that won this war y'all there's conflict every day all day we disagree as humans like a thousand times

a day so think about the fighting that you're that we're doing for what we're fighting with each other at a place we're all going to be this long time for what only for it to happen again isn't that true so when you understand that you say dang Jake you're right I'm putting more stress on my body and more stress in the in the department or workplace for what one of the most powerful Frameworks I found for navigating conflict skillfully is called nonviolent communication developed by psychologist Marshall Rosenberg NVC is a way of communicating that leads us to give from the heart connect empathetically with others and share our authentic feelings and needs it involves for key steps one observation objectively describing what happened or what you noticed without judgment or evaluation for an example in the meeting yesterday you said that you didn't agree with my proposal that's an observation in the meeting yesterday you

said that you didn't agree with my proposal the feelings part expressing your emotions authentically and vulnerably without blaming or shaming so here's the next piece when you said that I felt frustrated and discouraged the third one is the needs I'm identifying the universal human needs that are driving your feelings such as connection or autonomy or security for an example I have a need for consideration and respect when I share my ideas then the last piece request making a specific actionable and positive ask of the other person to help you meet your needs so in the future would you be willing to hear me out fully before responding and share any concerns constructively so I'm going to put it together in the meeting yesterday you said you didn't agree with my proposal when you said that I felt frustrated and discouraged I have a need for consideration and respect when I share ideas which means I don't have to

be right I just like the respect to be considered so in the future would you be willing to hear me out fully before responding and share any concerns constructively boom so much better than I'm mad at you because I ain't going to mess with you no more because the proposal or I don't want to talk to this I don't want to work because they they told me my proposal sucked but on the flip side if you're the other person think about what how you say things and how it could affect them when we communicate using this framework it shifts the conversation from finger pointing and defensiveness to honesty and connection instead of getting trapped in a right wrong mindset we access our common humanity and shared needs we create the conditions for Creative problem solving and mutual understanding of course using NVC authentically requires a high degree of self-awareness vulnerability and practice it can feel clunky and awkward

at first especially if you're not used to expressing your feelings and needs directly but like any new skill family it gets more natural and effective over time and the payoff in terms of trust psychological safety and collaboration you can't even imagine how how great it's going to be one team that I worked with had a longstanding conflict between the sales and customer service department sales felt that customer service was too slow and risk adverse while customer service felt that sales over promised and created unrealistic expectations there were a lot of finger pointing and blaming and morale of and performance were suffering as a result by guiding the two teams through the MVC process we were able to surface the underlying feelings and needs driving the conflict sales had a need for boldness in the ability to meet their targets while customer service had a need for accuracy and integrity to

maintain the client's trust both the right instead of seeing each other as adversaries they begin to appreciate each other's positive intentions and brainstorm ways to better integrate their efforts it didn't happen overnight but with consistent practice of this NVC they were able to transform their relationship and deliver outstanding results together as a leader you can model and encourage this kind of needs-based communication you can make it safe for your people to express their authentic feelings even when it's uncomfortable to you you can get curious about the needs driving people's behaviors and seek to address those needs proactively and you can coach your team members to make clearer more positive requests of one another to prevent misunderstandings and resolve conflicts a lot more smoothly another vital skill for navigating conflict effectively is being able to have courageous conversations these are

the conversations that we often avoid or delay because they feel risque or uncomfortable giving critical feedback addressing a performance issue or confronting a behavior that's negatively impacting the team but the more we avoid these conversations the more the underlying issues fester and erode trust and effectivess courageous conversations require us to face our own fears and discomfort and prioritize the greater good of the team or organization they demand that we get crystal clear on our intentions and desires outcomes that we approach the conversation with empathy respect and skill some key elements of preparing for a courageous conversation include identifying your purpose and and the reason for the conversation Gathering relevant facts and data to support your perspective considering the other person's potential reactions and concerns practicing the conversation with a trusted colleague or Mentor

choosing an appropriate time in place to free distractions and censoring yourself emotionally before the conversation during this conversation it's important to use many of the skills we've already discussed active listening separating facts from stories expressing your feelings and needs vulnerability and making clear request it's also crucial to give the other person ample opportunity to share their perspective fully even if you disagree the goal is not to win the the conversation but to reach a shared understanding and agree on next steps following up after got to give me some water y'all cuz I'm teaching teaching if y'all feel like I'm teaching teaching y'all need to rate this podcast right now and share this out to somebody that struggles with conflict resolution and communication we got to reflect on the things that we've learned y'all we got to continue to invest in the relationship proactively looking for

opportunities to celebrate progress you cannot circumvent or shortcut real relationship building can't it takes time investment a leader ey coach was struggling with how to give feedback to a high performing team member who consistently arrived late to meetings and held up discussions I mean decisions the leader was concerned about damaging the relation relationship or losing the employee altogether by working through the courageous conversation process the leader gained Clarity and confidence to address the issue directly and compassionately in the conversation the leader shared his observation of the pattern of lateness expressed his concern for the impact of the team's efficiency and morale and asked the team member whose support he needed to arrive on time consistently the team memb shared some personal challenges that he was facing and how it was affecting his punctuality and expressed appreciation for the leader

understanding together they brainstormed some solutions agreed to check in regularly on the progress but by leaning into this discomfort with care and skill the leader was able to strengthen their relationship and connect them even more so him arriving late had nothing to do with his work ethic it's some personal things going on in his life that the person couldn't avoid so there a imagine if you assume that they got lazy or they're not doing what they're supposed to do imagine that imagine me being free trusting you totally as a leader you you you you your willingness to have courageous conversations is a powerful signal of your commitment and a lot of people some leaders aren't scared to have courageous conversations they're just and they like to be an and those leaders have short runs doesn't work being a a-hole only works when you have when when when you have desperate people that need to work with you so

being a a-hole you'll never have the best people on your team never not long term so the quality of keeping that won't be long term see you know you got a team when they're willing to do the work and show up because they don't want to make you look bad you know you're a great leader when your team is stepping up for you and going above and beyond because they just want the best for you they want to make you look like a star so what happens is once you learn to communicate their job as a leader is to create Stars your job as a leader is to create leaders it's their job to make you a star you don't make yourself a star the people make you a star think about artist the moment actors artists athletes get to cocky and forget it's the people that make you a star the people find somebody else and that person is out the way now unfortunately I have to State the obvious for effective communication reasons with

you having effective communication and conflict resolution skills does not mean that you'll get it right every time because I dang sure don't there will be moments where your emotions get the best of you when a conversation catches you off guard or when despite your best efforts a conflict escalates the key is to extend Grace to yourself and others to apologize and course correct when needed and to keep strengthening your skills with each new challenge that's it because every challenge is different so so if I feel like I've gotten to the place of Mastery of communication I'm never going to look at every conversation isolated in a chance for me to get better I'm going to think I'm just great at communication come on let's roll with it that's not how it works you don't always get it right sometimes I come in a little bit but while I'm in the conversation I even will pause and say you know what I

apologize for how I came in cuz I came in hot didn't I they'll say yes Dr Jake for real you did come in hot I'm sorry I'm so sorry here's what's going on with me this is why I came in hot so it had nothing to do with you this is what's going on with me oh oh okay Dr Jak I didn't realize that oh when I did that I thought you but you really I I be forgetting Dr J you you got a family and you got all this stuff to yeah yeah absolutely this is the thing that we got to get better at as a leader your communication and conflict resolution abilities is not a nice to have it is a must have to build trust alignment and results for your team they are the foundation from all the other people first leadership skills we've explored on this podcast thus far from building relationships to creating psychological psychological safety to developing and empowering your people in many ways they are to make or break

Factor they are the make and break factor of your leadership Effectiveness and impact so my challenge to you is this choose one communication or conflict resolution skill to focus on develop that over the next couple of weeks don't try to do all at once maybe it's practicing active listening and your 101's preparing for courageous conversations you've been avoiding maybe is introducing the NVC framework to your team or reflecting your own ladder of inference in a challenging situation whatever you choose commit to showing up with intention in focus and enlist others support and feedback to keep you accountable and as always remember that developing these skills is a part of a journey not a destination it requires ongoing self-awareness ongoing humility ongoing practice but with each conversation and each conflict you have an opportunity to deepen your impact and strength strengthening your

relationships you have an opportunity to model the the kind of authentic skillful communication that our world so desperately needs you have the ability an opportunity to create a ripple effect of understanding connection and collaboration that extends far beyond your team so keep showing up keep learning keep leading with courage and heart together your people in your organization needs you to keep going growing and honing these vital skills and if you ever feel stuck just remember you're not alone you have this community you got the bread to lead community got fellow people that are people first leaders who are cheering you on to help you navigate these same challenges you can always reach out to me on LinkedIn and ask a question of something that you're dealing with uh with leadership or as a leader and in this podcast I will answer it I will protect your identity to protect your positions but I

will answer and help you navigate and as I end this episode I want to take a moment to express my deep gratitude for you and your commitment to this leadership Journey the fact that tuning into this podcast and engaging with these ideas tell me that you're the kind of leader who is hungry to learn grow and make a real difference and that gives me so much hope and inspiration for the future of our organizations in our world if you found this episode valuable please share it with a friend colleague who could benefit and be sure to subscribe to the show so you never miss an episode I'm always eager to hear your feedback your questions your stories on of how you're applying these skills in your own leadership so don't hesitate to reach out and continue the conversation in the meantime keep leading with empathy authenticity and a fierce commitment to your people keep honing your communication and conflict

resolution skills with every interaction and know that with each single step you're making a mighty difference in the world until next time you know that I always say I love you and there is absolutely nothing you can do about it peace

Questions about this episode

What is discussed in "Effective Communication and Conflict Resolution | Bred to Lead #006"?

In order: 0:00 assuma side, conflict resolution, effective communication, Bread to Lead; 5:00 conflict resolution, effective communication, Emotional Intelligence; 10:00 active listening; 15:00 active listening; 20:00 active listening, organizational psychologist; 25:00 Ladder of Inference, Marshall Rosenberg, Newton's law, nonviolent communication; 30:00 courageous conversations; 35:00 conflict resolution, active listening, courageous conversations, effective communication; 40:00 conflict resolution, active listening, Bread to Lead, courageous conversations.

What is mentioned in this YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw episode?

21 people, works and ideas are mentioned, including conflict resolution, active listening, effective communication, courageous conversations, Bread to Lead, assuma side. Each one on this page links to its own page with every episode that mentions it.

How long is "Effective Communication and Conflict Resolution | Bred to Lead #006"?

The episode runs 45 min; the transcript is about 7,105 words in 44 timestamped sections.

More from YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw

About this transcript: the episode's spoken words as captioned on YouTube, split into timestamped sections. Reclip.Me locates every person, work and idea in the text, keeps the time it is first named, and quotes the words around it verbatim. Last updated November 19, 2025.