Customer Experience
Type: Concept
As of November 2026, Customer Experience has been mentioned in 2 episodes across 2 podcasts, first heard Jul 2023 on YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw. Discussed as the operational delivery of the brand promise across touchpoints (phone, technician profile, in-home behavior).
Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product or service, including pre-purchase, consumption, and post-purchase.
| Mentioned in | 2 episodes on 2 podcasts (as of November 2026) |
|---|---|
| First heard | Jul 2023 on YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw |
| Field | Business, Marketing |
| Domain | business / service design |
How do different shows talk about Customer Experience?
2 shows discussed Customer Experience in these episodes.
- Home Service Expert — 1 episode
Close the gap between what their brand promises and what customers actually experience.
The Art of Differentiation in Marketing with Brian Sooy - YouTube Channel UCNFpdzMKNcVkP3kn1x1lXMw — 1 episode
Who talks about Customer Experience on podcasts?
Customer Experience came up; the most recent mention was Feb 2026 on Home Service Expert.
What is Customer Experience mentioned alongside?
Customer Experience is most often mentioned alongside Lake Erie, Customer Journey and South Carolina.
Mentioned together: Lake Erie, Customer Journey, South Carolina, ChatGPT, Endless Customers, Story Brand, Morris Jenkins, From Strength to Strength, Ownership Works, Gorge Ink